Built around regulated operations
Banking is our starting point. We develop around defined workflows, verification steps and escalation paths, with deployment requirements established alongside your team.
Enterprise Voice AI
Your customer
conversations,
taken care of.
Voice AI for the conversations that matter.
Designed for complex customer operations.
A conversation with Verbatum01:09
Banking scenarioTunisian Arabic + French
A focus on high-responsibility customer operations
BankingInsuranceContact centres
From conversation to action
A familiar voice.
A useful outcome.
Customers describe a problem. Businesses need a resolution. We are building the layer that connects the two.
Example workflows
Customer service, with a defined path
Start with a focused service request. Shape each step around identity checks, authorised actions and the point at which a human should take over.
Explore a pilotA workflow, end to endBanking
- 01Understand the request
- 02Follow verification steps
- 03Complete the scoped action
- 04Confirm or escalate
Designed with your team, around your operations.
Responsibility, by design
When every action matters,
the workflow matters more.
Our starting point is banking: tightly scoped tasks, explicit verification, clear boundaries and a path to human support. Each pilot is shaped around the institution’s operational requirements.
Explore our approachWhy Verbatum
The details are
the difference.
Language, domain knowledge, integrations and evaluation. Built together, around the same customer experience.
Fluent in the way people speak
Language switching, regional accents and interruptions. We focus on the complexity that real customer conversations bring.
Connected to the work behind the call
A useful conversation leads somewhere. Our approach connects the voice experience to the business processes and integrations needed to complete a task.
Evaluated for the outcome
We build evaluation around what matters: understanding the request, following the workflow, handling exceptions and knowing when a person should take over.
Our perspective
Built for the way
business works.
Customer conversations are part of how a business operates. Verbatum is developing voice AI that connects those conversations to the systems and actions behind them.
Founded by Yassine Ben Amor, Verbatum brings together speech, software and operational knowledge. We develop around the needs of each organisation, with pilot scope and deployment requirements defined alongside its team.
Build with usA few useful answers
Before we talk.
Let’s start with your operations
What should your next
conversation accomplish?
Discuss a pilotHave a workflow in mind? Tell us about it.